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Customer Returns, Rewards, and Resell
Customer return process
Have you ever wondered what would happen if the seller's item was returned by a customer?
When the seller's product is returned to the customer, Coupang will collect the customer's return free of charge, inspect the condition of the product, and pay the seller up to 20% compensation based on the inspection grade. After that, you can return the item and resell it, or if you don't want to resell it, you can get the returned item back.
Compensation for customer returns
Return compensation calculation example
The return product compensation is calculated from the seller's product sales price minus the Rocket Growth usage fee (entry/exit fee, shipping fee, fee)
After the return inspection, the product will be graded according to its condition, and you will receive a compensation of at least 3% and up to 20% depending on the grade.
Inspection grade of customer returns
How to resell customer returns
You can convert returns into sellable inventory without additional losses using the compensation received!
By reselling returns, you can save on various additional costs such as shipping and disposal fees. When a customer return occurs, Coupang automatically pays a return compensation of up to 20% of the return product's grade
How to manage return resale in Wing
[Wing > Rocket Growth > Customer Returns Management > Tables > Return Resale Options] You can turn on and manage return resale in].
By default, returned products are set to 'Active' for resale. Unless you've changed the settings.
Returned products corresponding to each category will be resold, such as “Return - Unopened” / “Return - Best” / “Return - Good” / “Return - Okay”.
Also, customers can easily find these resold return products on Coupang's product pages, detail pages, and more, as long as the 'Return Resale Option' is turned on.
※ However, for products registered before January 16, 2024, the default setting for the “Return and Resale Option” may be “Disabled (OFF).”
If you want to change the settings, Change the settings at [Wing >Manage Customer Returns > Return Resell Options]
FAQs
Do you have questions about returning Rocket Growth?
